Technical Support
Our goal is to respond to our customers as quickly as possible. This section of our web site is designed to provide access to support when it's needed. Here you will find information via links to FAQs and product support documentation.
- FAQs - most commonly asked questions and answers about Tau, Photon, and PathFindIR can be found here
- Documentation - product literature and drawings for most existing as well as legacy FLIR / Indigo products
- Camera Control Software - download for Tau, Quark, and Photon cameras vintage 2008 and newer. Click here for older Photon and Omega / A10 camera software.
If you have a tech support question regarding a FLIR product in your possession, please reference the camera model (e.g., Photon, Tau, etc.) as well as the serial number when you contact us, along with as much detail as possible about the condition or situation you are experiencing.
To contact us, e-mail techsupport@flir.com
Or, call 805-964-9797 and ask for Tech Support (Applications Engineering). Please be prepared with the information about your FLIR camera and/or accessory so that your call can be directed to the appropriate engineer.
Technical Support Request
Do you have a technical question involving use of our products that does not seem to be answered at our FAQ page, online technical documentation, or elsewhere on our website? If so, please fill out the following form and we will respond to you as soon as possible.