Troubleshooting USB3 connectivity issues with Ladybug5+

Last Revision Date: 12/12/2017

Applicable products

Ladybug5+

Problem

Connection issues with USB3.

Solution

If possible, change cables. 

The Ladybug5+ development kit comes with multiple USB3 cables. Try switching between different cables to test the connection.

If changing cables is not possible or does not fix the issue, try removing the rubber gasket from the camera to ensure a more secure lock between cable and camera.

Note: without the gasket the Ladybug5+ no longer has an IP65 rating.

To remove, slowly peel back the rubber as shown below. Then attach the cable and ensure it is locked securely to the camera.

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