Service & Support

FLIR Visible Support
(NVRs, DVRs, Analog & IP CCTV Cameras)

Sales / General Inquires:
Phone: 1-866-344-4674 Option 2
FLIR Visible Sales hours are 8:30am to 5:00pm EST Monday through Friday.

Customer Service:
Phone: 1-866-344-4674 Option 3
FLIR Visible Customer Service hours are 8:30am to 5:00pm EST Monday through Friday.

Technical Support:
Phone: 1-866-816-5919
Extended office hours for Technical Support are 8:00am to 8:00pm EST Monday through Friday.

FLIR Thermal Support
(Thermal Cameras)

General Inquires:
Phone: 1-888-747-3547
Contact your local sales person

Tech Support:
Phone: 1-888-747-3547, option 4

Please contact your installing dealer for support and service.

FLIR Thermal RMA


FLIR Software & Edge Device Support (Formerly DVTEL)

DVTEL is now FLIR and we are committed to the valued customer base of certified Value Added Resellers (VARs). Authorized by the end user, VARs have access to around-the-clock technical support and diagnostic services. That means you can serve customers in the areas of technical repair and installation and provide upgrades to existing products and systems through this network of qualified resources around the globe.

Contact Regional Support

Please Note: Email is only monitored during normal business hours (typically 8AM to 8PM) in each geographical region. After hours support for Platinum Level clients can be obtained by calling 888-DVTEL-77.

North America +1 888 DVTEL-77 (+1 888 388 3577)
Central & Latin America      +52 55 5580 5618
UK, Europe, Africa +44 203 747 6768 / 00 800 388 35777
India & the Gulf region +000 800 100 8935
Asia Pacific region +65 315 82597 / +001 800 38835 777
Australia +61 3 9008 4334
New Zealand +64 9 282 9814

Upload File to Support

If you have an open Support ticket for an Enterprise product and need to share files with our Support team, please use the link below. DO NOT USE this link if you need to submit or open a new Support ticket. To do so, please call or email us via contact details provided above for your specific Region.

Internet Alert - A warning to our valued customers

FLIR Professional Security products are sold exclusively through installing dealers and integrators who purchase FLIR products from Authorized Distributors. These professional dealers and integrators provide exceptional installing, as well as post-sales and service support for FLIR products.

Please be advised that only FLIR products purchased through an Authorized Distributor will be eligible for any warranties. FLIR will not honor any warranty for FLIR Professional Security products purchased from an Internet distributor that is not an Authorized Distributor.

Be aware that unauthorized Internet distributors often offer a warranty on a FLIR product to unsuspecting customers that is not valid. These products are not covered under any manufacturer’s warranty. We urge you to use caution when purchasing FLIR Professional Security products through unauthorized Internet distributors. Please check the complete list of FLIR Authorized Distributors here.