FLIR GOVERNMENT SYSTEMS SERVICE

With the purchase of a FLIR Government Systems product, the customer receives the assurance that the product will perform to specifications. FLIR strives to maintain the highest standards in the design, manufacturing, and the after-sales service of all its products. This philosophy is part of our commitment to you, the customer.

FLIR and its sales representatives have a variety of standard service contracts that provide on-site and off-site factory service. These factory service programs insure the customer quick response time at a fixed cost. Custom contracts can be developed as needed to meet the requirements of individual contracts or programs. If interested in this service, please contact your customer service manager or the local sales representative.

Many self-service options are available at the FLIR Government Systems Support Center.


Portland Service Contact Information

For technical questions and troubleshooting support:

Email Service
Ultra.Media.Service@FLIR.com
Star.SAFIRE.Service@FLIR.com
BRITE.Star.Service@FLIR.com

For all other support and to receive a Return Material Authorization (RMA) number, contact Portland Service Operations:
Toll Free Service (8AM-5PM):
1-800-868-0639 

Email Service
RMA.Request@flir.com 
Customer_Service@flir.com


Boston Service Contact Information

For technical questions and troubleshooting support:

Email Service
Imagingboston.Support@FLIR.com

For all other support and to receive a Return Material Authorization (RMA) number, contact Boston Service Operations:
Toll Free Service (8AM-5PM):
1-866-FLIR-911 (1-866-354-7911)


Pittsburgh Service Contact Information

For technical questions and troubleshooting support:

Email Service
GStactical@FLIR.com

For all other support and to receive a Return Material Authorization (RMA) number, contact Pittsburgh Service Operations:
Toll Free Service (8AM-5PM):
1-888-Infrared (1-888-463-7273)


UK Service Contact Information

For technical questions and troubleshooting support:

Email Service
service@flir.uk.com

For all other support and to receive a Return Material Authorization (RMA) number, contact UK Service Operations (8AM-5PM):
+44 (0) 1732 221234


Sweden Service Contact Information

For technical questions and troubleshooting support:

Email Service
flir.gss.support@flir.se

For all other support and to receive a Return Material Authorization (RMA) number, contact Sweden Service Operations (8AM-5PM):
+46 753 25 00


Ground Based Radar Service Contact Information

For technical questions and troubleshooting support:

Email Service
radars@flir.com

For all other support and to receive a Return Material Authorization (RMA) number, contact FLIR Radars Inc. Operations (8AM-5PM EST):
+1 450-663-4554 x 330