To enable streaming between your camera and a computer with a high-speed interface (HSI) box in between them, your computer needs to have the latest USB3 drivers.

For computers with an Intel 8/9/100 series and C220/C610 chipset family, drivers can be downloaded here. For other computers, update to the latest drivers via Control Panel > Device Manager > Universal Serial Bus controllers: right-click on USB3 Controller and select Update Driver Software. Note: The HSI box might not work correctly for computers with USB controllers (chipsets) other than the Intel 8/9/100 series and C220/C610 chipset family even after updating. If there are problems connecting, use a different computer if possible.

Uninstall ResearchIR if you have it installed on your computer and then reinstall it. ResearchIR can be downloaded from here. Make sure that you install the latest version.

After the latest version of ResearchIR has been installed, go to the Start Menu -> All Programs > Pleora Technologies Inc > Driver Installation Tool (administrator rights are needed). Look next to USB3 Vision, and make sure the drivers are installed. The Install button should be grayed out. If it isn't, press Install (shown in the image below), and install the drivers.

If the HSI box is supported by the USB3 port on your computer, you will see one quick blink followed by a steady blue light on the box. If the LED is not lit, there could be problems with the USB3 port. First, wait a few minutes: the HSI box may need time to initialize. If there is still no steady light, try unplugging/replugging the cable a few times. If that doesn't work, check if the Pleora drivers are correctly installed: go to the Start Menu -> All Programs > Pleora Technology Inc > eBus Player. Press Select/Connect: there should be a line with Intel… followed by T1K—check the status of the T1K device.

If you are unsure what kind of chipset you have on your computer, open Device Manager and expand the System devices entry:

This computer has the Intel 8 series chipset.