Welcome to SIRAS Customer Support

Thank you for choosing Teledyne FLIR’s SIRAS. Our dedicated application engineers are here to assist you with:

• Technical support and operational questions
• Reporting issues with your SIRAS unit

Please follow the appropriate instructions below based on your needs.

Technical Support & “How-To” Questions

For guidance on using your SIRAS system:

1. Visit the SIRAS FAQ and watch our DELTA video series for helpful tutorials.
2. If you need further assistance, please create a support ticket.
3. Sign in to your account or create one if you haven’t already.
4. Select “Thermal Cameras: UAS & SIRAS”, then choose “Technical Support.”
5. Provide a detailed description of your technical question.

A SIRAS application engineer will respond with expert guidance tailored to your inquiry.

Reporting an Operational Issue

If you are experiencing a problem with your SIRAS system:

1. Create a support ticket.
2. Sign in to your account or create one if needed.
3. Select “Thermal Cameras: UAS & SIRAS”, then choose “Technical Support.”
4. Describe the issue in detail.
5. For flight-related issues, attach flight logs from both the airframe and controller SD cards (refer to the SIRAS User Manual in section B.5 for instructions).
6. Include a copy of your purchase receipt, showing the date of purchase and the authorized reseller.

A SIRAS application engineer will review your submission to determine whether the issue can be resolved in the field or if it requires a Return Merchandise Authorization (RMA) form for factory service or replacement.

If an RMA is necessary, you will receive an RMA form, and your reseller will be copied on the email. Please submit the completed form to your reseller, who will serve as your primary point of contact throughout the RMA process.