I get an error message when installing or uninstalling FLIR Tools/FLIR Reporter on a computer with Microsoft Office 2016 installed. Why?

When installing/uninstalling FLIR Tools or FLIR Reporter on a system with Microsoft Office 2016 32-bit installed and you get the error message shown below, you need to run FWR Remover before installing FLIR Tools/FLIR Reporter.

This works only works for the 32-bit version of Microsoft Office. For the 64-bit version of Microsoft Office, 

To run FWR Remover, follow this procedure:

1.       Download FWR Remover from the link below to your Desktop.
          Click here to download FWR Remover
2.       Double-click FWRRemover.exe
3.       Download the latest FLIR Tools/FLIR Reporter from the software download section.
4.       Install the downloaded version of FLIR Tools/FLIR Reporter.

If you encounter any problems, contact our Customer Support with the relevant system details and screenshots.

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