Service Packages

Each FLIR infrared camera leaves the factory with the optimum built-in sensitivity, resolution, and reliability. Annual maintenance and calibration is the key to maintaining high performance. When these routine services are ignored, your image quality may deteriorate.

The calibration of each FLIR camera model is unique, with calibration functionality and constants stored in the camera’s firmware. Therefore, the FLIR calibration lab and its technicians are uniquely qualified to keep your camera in peak operating condition.

FLIR service packages are designed with a tiered approach, allowing you to select the level of service appropriate to your business requirements and your budget. The service plans are offered on an annual or multi-year subscription basis. Example FLIR service packages include:

Platinum Premier Service Package

This package combines both the Silver and Gold Plus Packages described below, and adds priority service, which in many cases results in only a few days lead-time. Loaner systems may be available for certain product lines, which are included in the package price as available.  This package includes the complete, 12-Point Inspection & Calibration Program, as well as the full hardware and/or camera software repair service of the Gold Plus Package. It includes 100% parts and labor not included under the Silver Package – all at a very affordable price.

Gold Plus Service Package

The Gold Plus Service Package covers 100% parts and labor for your IR camera. This can be a valuable service, should your camera encounter hardware or software issues. The Extended Warranty Package must be purchased before the end of the warranty period. It provides coverage even if your camera is used continuously in 24/7 operations.

Silver Callibration Package

The Silver Service Package offers the complete, 12-Point Inspection & Calibration program, recommended to be performed once annually. This package does not cover material or labor for any repairs or issues identified during the 12-Point Inspection & Calibration. Bottom line, when you compare the cost of your IR camera to the cost of annual maintenance and calibration, it is well worth the money.

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