All FAQ are subject to the Terms and Conditions of the FLIR Maritime Global Warranty policy
When does the new warranty start?
The new policy, effective August 1st 2017, supersedes all prior policies and procedures.
What is Cooled Sensor limited warranty?
Cooled sensor limited warranty is available on all FLIR Maritime Cooled sensor products and allows for repairs to be undertaken by a certified FLIR Maritime Service Centre at no charge.
What is standard limited warranty?
Standard limited warranty is available on all FLIR Maritime products and allows for repairs to be undertaken by a FLIR Maritime Service Centre at no charge.
What is Onboard warranty?
On-Board Warranty is a convenient way to have your FLIR Maritime product repaired or replaced by a certified FLIR dealer without first having to remove the Product from your vessel and at no additional cost, subject to certain limitations.
How do I get onboard warranty?
Onboard warranty is applied to most products installed by FLIR authorised OEM boatbuilders or installed and registered by a certified FLIR Maritime dealer.
What products are covered by onboard warranty?
Onboard warranty is applied to most products installed by FLIR authorised OEM boatbuilders or installed and registered by a certified FLIR Maritime dealer. Handheld products are not eligible for On-Board Warranty.
What is the warranty applied to refurbished products purchased separately?
Refurbished products purchased separately have a 2-year warranty. Refurbished products are not eligible for upgrade to the 3-year extended warranty.
Do refurbished products have On-Board Warranty if installed by a certified FLIR Maritime dealer?
Refurbished products do not qualify for onboard warranty.
Who can install products so that I get onboard warranty?
Any authorised FLIR OEM boatbuilder or certified FLIR Maritime dealer.
Can I return a refurbished product to any Dealer for warranty work, or is it directly back to a FLIR Maritime Service Centre?
Refurbished products can be returned for repair to a FLIR Maritime Service Centre.
How can I find the nearest certified FLIR Maritime dealer?
Visit the dealer locator for a worldwide list of certified FLIR Maritime dealers.
If I install the product myself, is it covered by warranty?
Yes, but standard limited warranty only, it is not covered by onboard warranty.
If I have standard limited warranty, can I have the products repaired onboard my boat under warranty?
No, the faulty products must be removed and sent to a certified FLIR dealer or a FLIR Maritime Service Centre.
Can I have my equipment repaired onboard even if I do not have onboard warranty?
The repairs can be carried out onboard, with prior agreement with the local certified FLIR Maritime dealer, provided the customer pays for travel and mileage costs to and from the boat as well as all other incidental costs. FLIR Maritime will only cover the actual repair of the product which must cost no more than it would otherwise cost in the local dealers workshop.
Do I have to register to get my FLIR Standard limited warranty?
No, all Cooled Sensor products are supplied with a 1-year Cooled Sensor limited warranty and Uncooled Sensor products are supplied with a 2-year Standard limited warranty.
Where do I register my products?
Products should be registered online
How can I get the free extra year’s warranty?
All standard FLIR Maritime products MUST be registered online within 90 days, either of purchase or of delivery of the boat, they will then have their Warranty period extended from 2 years to 3 years at no extra cost.
Cooled Sensor products and Refurbished products are not eligible for a free extra year’s warranty.
If I register online, how can I prove I have warranty?
Your proof of purchase is required to prove warranty. For extended warranty, you will also need a copy of the warranty registration document. Keep a copy of the warranty registration, along with a copy of the proof of purchase of the products in a safe place.
How does a customer record the different serial numbers of units installed on his boat?
You can register your products online. When complete, a pdf warranty registration is generated and you can print the document which gives a record of products, serial numbers and effectivity dates.
If I am not the original owner can I still have the extra year’s free warranty?
No, this offer only applies to the original owner / purchaser.
Can I extend the warranty on my refurbished product?
No, the extended warranty does not cover refurbished products.
How do I prove I have 3 years warranty?
You will need to provide a copy of your warranty registration, along with a copy of the proof of purchase of the products.
If I have a unit which has been registered and so has the three-year warranty coverage, but then fails within the first year, and is subsequently replaced with a refurbished unit, what warranty is applied to the refurbished unit?
In this situation, the refurbished unit assumes the balance of the warranty of the original unit – even if this is more than the 2 years normally applied to refurbished units.
How does the FLIR Maritime warranty affect my statutory rights?
The FLIR Maritime warranty does not affect a customer’s statutory rights.
Does the warranty remain with the product, the boat or the customer?
The FLIR Maritime warranty is non-transferrable and so is only applicable to the original purchaser.
Can I purchase onboard warranty?
No, onboard warranty is only available at the time of purchase, when equipment is installed by an authorised FLIR OEM boatbuilder or certified FLIR Maritime dealer.
What proof do I need to verify my warranty status to FLIR or an approved FLIR Maritime Dealer?
Standard warranty - Proof of purchase with customer name, product number, serial number and date.
Extended warranty - Proof of purchase with customer name, product number, serial number and date AND a valid warranty registration with customer name, product number and serial number.
Can I have a warranty replacement product?
FLIR Maritime’s Warranty Replacement service is only available through a certified FLIR Maritime dealer. Visit flir.com/DealerLocator to find and contact your local certified FLIR Maritime dealer. Warranty Replacement is not available in all countries and not all products are eligible for Warranty Replacement.
If I buy a product in a different country from the one it was installed in, can I have onboard warranty?
Provided that the product has been purchased AND installed within the same FLIR geographic areas, then the product will be covered by onboard warranty.
If I have a warranty replacement product, how much warranty is applied to the replacement?
The warranty replacement unit carries the balance of the warranty remaining from the original purchase.
Are commissioning, set-up or sea trials covered by onboard warranty?
No, commissioning, set-up and sea trials are the responsibility of the installer / boat broker / OEM Boatbuilder / service agent and are not covered by onboard warranty.