If the AX8 does not start and gets stuck on the following screen it means the camera is now on the recovery mode.

The best way of avoiding this to happen again is by uploading the latest firmware version to camera using the recovery mode interface.

Please download the latest firmware version available from the following link, unzip the content to a local driver and follow the instructions.

http://80.77.70.144/Partners/Assets/Ax8/AX8_swcomb_v1.32.16.zip

How to put the camera on the Recovery Mode?

To put the camera on the recovery mode, first you have to remove the power from the camera. Hold down the "reset button" located above the status LED's of the AX8 side and do not release the button.

Connect the power back to the AX8, while holding the "reset button" and wait for about 5 seconds, then release the reset button.

In case the camera is connected to a DHCP server its IP address will be set, otherwise the camera IP address will be set to 192.168.250.2/24.

You may need to change the IP address of the computer's network card in order to proceed.

How to access?

The login credentials are:

admin

3vlig

On the left panel, expand the menu selection and click "FLIR Software".

Click "Browse", select the "flir-image-nettan-neco.squashfs-xz" file and click "Upload".

Some internet browser will display the file upload percentage on the bottom left corner. Then it will be displayed "wrote xx.xx MB", but it does not mean the update was successful, wait until the following message is displayed.

Remove the power from the camera and put it back on the "Recovery Mode".

Now log in again and load the file "combined_kits-v[version#].fuf" using the "FLIR Software" menu option.

Wait for a confirmation the update has been successful and the camera should be restarted, then power cycle the camera and test it to make sure it is working.