The standard warranty for Tau2, Quark2, and Boson cameras is one year from date of delivery to the customer. This covers evaluation and repair or replacement of nonconforming cameras. Please note that the warranty does NOT cover:
• Cameras that have been repaired or modified in any manner by anyone other than FLIR or FLIR’s authorized designee;
• Defects due to normal wear and tear;
• Buyer’s failure to properly store, install, operate, or maintain the camera;
• Operating the camera outside of its specified parameters.
The buyer is responsible for the costs of shipping the camera to FLIR, and FLIR pays the return shipping costs. For more details, please see Section 8 of FLIR’s Terms and Conditions of Sale. Any product returned to FLIR, whether or not it is under warranty, must use FLIR’s Return Merchandise Authorization (RMA) process. To obtain an RMA number, please contact SBA-CameraRepair@flir.com . Please do not return any cameras or camera products to FLIR without an RMA number. Packages not clearly marked with the RMA# may be delayed in being received by Camera Repair and turned around promptly.